Terms and Conditions

Enchanted Parties Terms and Conditions:

Booking:

A verbal booking is required to check date and time of the party.

Once the verbal booking has taken place, the return of the Enchanted Parties Booking form is required to secure your party date.

A non-refundable deposit of £50.00 is required upon completion of the booking form.

We aim to ensure that all descriptions on our site are accurate. We will notify you of any changes before you confirm your booking. Enchanted Parties reserves the right to alter or withdraw any party or service.

Please note we are unable to provide any refund for bad weather so please consider covered venues or a contingency plan.

Payment:

Full payment is due 7 days before the party date. This is non-negotiable. If full payment is not received before the date, Enchanted Parties holds the right to cancel the party.

All prices are subject to change at any time with the exception of confirmed bookings. There may be additional travel/delivery costs outside our area; these will be confirmed at time of booking.

Characters:

We do not wish to violate or infringe upon any copyright laws. We have costumes, characters, jewellery, hairstyles and props derived from our imaginations and DO NOT claim to be associated with any copyrighted or name brand character. Our characters come from Storybook fables that have been around longer than Disney. Resemblances between our entertainers and the copyrighted characters is not intentional, and is purely incidental. All clients booking us must be in acceptance that our characters are not representing licensed copyrighted characters or their stories. Please do not confuse our characters with the Walt Disney Trademarked characters. Enchanted Parties has no association with the Walt Disney Company.

Party:

The parent or caregiver is responsible at all times for the general supervision of children within the party venue whether at home or at any other premises, for the supervision of exits, and for ensuring that children only leave the party venue with their own parent or guardian. Our responsibility is strictly limited to the supervision of party activities provided by us.

Enchanted Parties can accommodate a party of up to 20 children including the birthday boy/girl.

An Enchanted Parties entertainer will arrive approximately ½ hour before the party start time. Our characters will need a private place to get changed and to store personal belongings. It would be advised it the birthday boy/girl does not see the characters arrive before they transform in order to keep the magic.

Enchanted Parties will need a table and two chairs available to be able to carry out their party face painting.

Parties with Enchanted Parties will run for 2 hours. If you wish to extend your party, this must continue without the Enchanted Parties character. If booking the Royal Package, the two hour party scheduled time is set and cannot be changed unless by Enchanted Parties.

The party is booked in Enchanted Parties’ schedule and therefore cannot be delayed. If some of your guests are late, it is recommended that they join in the party upon arrival.

If booking the Royal Package, any food allergies need to be disclosed before the party.

Please be aware that we are a children’s party company and therefore do not provide food or drinks for the adults. If you wish to have Tea/Coffee/Food for the parents, please provide this yourself.

Party Area:

We ask that children under 2 are accompanied by an adult. If the guest’s parents are staying during the party, they are in wait in another area or room as lots of parents tend to distract the guests attention. If a child needs help however, we expect parents to join the spirit of the party and help.

Enchanted Parties shall bear no liability for loss or damage arising caused by circumstances outside our control.

Health Related Issues:

To insure the highest levels of hygiene and to minimize risk to other children we ask that we are informed at the start of the party if any guests are suffering with head lice as we would not want to put other children at risk or any skin condition that maybe worsened by the application of face paints or make up, such as eczema or that may be contagious such as cold sores.

Privacy Policy:

Any information supplied by you will only be held and used for our purposes in order to conduct business with you and to improve our level of service. We will not pass on your details to any third parties without your express agreement.

Liability:

Enchanted Parties shall not have any liability to the client for any loss, damage, costs or expenses which the client suffers or incurs arising out of the event unless arising out of gross negligence or wilful misconduct of Enchanted Parties its employees or suppliers.

The client undertakes to indemnify and keep indemnified Enchanted Parties in respect of any damage to property or any other loss of any nay nature whatsoever that Enchanted Parties may suffer as a result of any act or omission of the client or its guests as the event.

Enchanted Parties will not be liable to the client for any loss (whether direct or indirect) of profits, business or anticipated savings or for any indirect or consequential loss whatsoever even if Enchanted Parties shall have been advised as to the possibility thereof. Except in respect of death or injury to persons arising from negligence.

Enchanted Parties liability to the client arising by or in connection with this Agreement shall in any event be limited to the estimated or final booking value. Accidental damage to the property at the event should be covered by the clients own insurance and no claim will be accepted by Enchanted Parties which hereby excludes any liability for any such loss.

Enchanted Parties do not accept any liability and shall not be liable for non-completion of the event or for any delays arising as a result of:

  • 1) Bad weather
  • 2) Loss, damage or cancellation due to fire, floods or any other cause beyond its reasonable control
  • 3) State funerals and days of public mourning
4) Strikes, riots or lock outs affecting any trade with which Enchanted Parties is concerned

Cancellation Policy:

Once we have received your deposit, you party date and time is added to the Enchanted Parties Diary. Due to scheduling, if you wish to cancel your party the following rules will affect payment:

Cancelled up to 7 days before party = full refund excluding deposit

Cancelled up to 2 days before party = 50% returned excluding deposit

Cancelled the day before or day of party = no refund

If you wish to postpone your party, Enchanted Parties will hold your deposit for you for 6 months for you to decide upon another date. After this 6 months, the party will be considered cancelled. (New date of party is dependent on Enchanted Parties booking schedule.)

When booking the Royal Package, Enchanted Parties holds the right to cancel the party at any time if an event should arise that will impede the running of the party such as infectious diseases, rude behaviour etc.